Do you ship to all countries?
Yes, we ship worldwide
What are your delivery charges?
Free Delivery for all orders delivered within 4-6 weeks.
Express Deliveries (2 weeks): 40 GBP per order
How long does it take to deliver a product?
It can take up to 4-6 weeks. For any urgent inquiries please contact us at email@example.com.
Are there any customs duties for the products I buy?
All products imported into your country are subject to your country's customs regulation and may incur a duty. This duty needs to be borne by you.
How do I Return AND/OR Exchange an item?
Please refer to our Return Policy.
What payment methods are accepted?
We accept credit card, PayPal , Google Pay and Apple Pay. You can also pay us via bank transfer or in our studio in Northwood, London.
Will I Receive a Quality Product?
Every piece is subjected to a rigorous Quality Control process to ensure that you receive the best.
How do I advise of any customisation, fitting for the outfit?
Choosing MySize option will mean we will provide free customisation to you. Post your order, our team will reach out to you with our measurement template for taking your detailed measurements and any customisation (full sleeves, long blouse, neck change) that you may need.
This service is completely FREE
Can I customise the outfit from the design on the website?
All our outfits can be customised for blouse length,sleeves, and neck design.Depending on the change, an additional cost will be charged.
In some instances colour customisation is also possible. Please contact us for any colour customisation you have in mind. Colour customisation is completely FREE, however covered under the discount offered during Sale/Promotions.
Can I have some fashion advise?
Of course, please email us firstname.lastname@example.org to schedule a free personalised consultation. We consult in person in our studio in London and on skype/Facebook/WhatsApp for all overseas visitors.
What do I do if my Delivery/Pick-up has not arrived?
We're sorry to hear that! In case your pick up has not arrived at the scheduled hour. Please drop a mail to email@example.com with details of your order and we will get back to you within a 1 working day.